Please read our Return Policy & Warranty Information to understand what is covered and what is not. Where applicable, you must provide a warranty card, authenticity code as well as all of the original packaging and its contents. Please email administrator@lifestylecig.com with as much detail as possible when describing the issue, in all cases we will ask for you to provide pictures or a video detailing the issue.
Our highest priority is that our customers receive quality products and excellent service. After the receipt of your order, we offer a 30-day exchange policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.
Please inspect and test all products upon receipt, the 30-day exchange window begins regardless of whether the products were opened or not.
After the 30-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible.
Unfortunately, consumables are always a final sale (eliquid, coils, tanks, accessories, drip tips, replacement parts, rebuildable supplies, etc).
Warranty
Our 30-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to Lifestyle Cig Inc., and Lifestyle Cig Inc. assumes all cost in shipping the item back to the customer. Shipping costs incurred is non-refundable/creditable.
What is not covered by our warranty?
• E-liquids, Atomizers, Tanks, Rebuildable products, batteries, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
• Failure or damage caused due to improper use or unauthorized repair
• Failure or damage as a result of excessive force such as dropping or abuse
• Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
• Damage or failure caused by improper use. This includes water damage, e-liquid spillage, and fire damage.
• Leaky tanks are not covered under warranty
• Loss or damage due to missing components
• Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
• Damage to the finish (cosmetic issues), or scratches from a brushed finish.
• Rattling or sticky buttons
• Modifying a product in any way, automatically voids the warranty
• Defects caused by normal wear and tear or otherwise due to the normal aging of the product
• Items outside of our warranty period
What is covered by our Warranty?
• Chargers
• LED screen issues (unless caused by e-liquid)
• Charging port issues
• Battery issues (turning off when firing, etc)
• Unit auto firing
• Chip malfunctions
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
Underage Purchases
Every package that we ship utilizes Canada Post's Age Verification service. This means that in order for Canada Post to successfully deliver the package, you must verify that you are of legal smoking age in your province or state. If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.
| Province |
Minimum Age to Purchase
|
| Alberta |
18 |
| British Columbia |
19 |
| Manitoba |
18 |
| New Brunswick |
19 |
| Newfoundland & Labrador |
19 |
| Northwest Territories |
18 |
| Nova Scotia |
19 |
| Nunavut |
19 |
| Ontario |
19 |
| Prince Edward Island |
19 |
| Quebec |
18 |
| Saskatchewan |
18 |
| Yukon |
18 |
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to administrator@lifestylecig.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We will provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Product Exchanges
Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.
We can not offer store credit or refunds on warranty exchanges.
Refunds
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We issue refunds within three business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
Non-returnable & Final Sale Items
All clearance, final sale, or "as is" marked items are non-refundable and ineligible for returns, refunds, or exchanges.
We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids.
Our 30-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.
We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.
Return Address
Please return your product(s) to us within 30 days. Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. Lifestyle Cig Inc. is not responsible for loss or damage during transit. Please send returns to:
Lifestyle Cig Inc.
Unit 108A, 2920 Calgary Trail South NW
Edmonton, AB
T6J 3B2
Canada
